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Not receiving your mail? It is usually related to mail server misconfiguration or security rules; Here are a few common problems to check:
Our extensions use Joomla framework and configuration to send emails and some mail servers will not work correctly with Sendmail or PHP Mailer because of the DMARC policy mentioned above. Therefore these servers require that unauthenticated emails must be sent from or to an email address @your-domain.com, or do not allow unauthenticated emails. It seems to be your case, specially if only the copy message is sent.
We always recommend to set the mailer to SMTP in the Joomla Global Configuration under the Server tab. This will avoid many mail problems, including your contact message be marked as SPAM.
Go to Global Configuration and set these options below accordingly to your server. If you are unsure how to do it, please contact your web hosting provider and he will be able to give you this information:
Mailer: SMTP Server
SMTP Authentication:
SMTP Security:
SMTP Port:
SMTP Username:
SMTP Password:
SMTP Host:
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