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CE Upgrade Errpr

6 years 10 months ago #23299 by sobha
Hi Support,

Currently we are having joomla 3.7.2v and when i try to upgraded Contact Enhanced facing the installation issue.

Please find the attachment, i have tried to install "pkg_contactenhanced_3.7__PRO__20170611_1621.zip" as well as individual packages - but still no luck. Please help me to sort the issue.
Attachments:

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6 years 10 months ago #23300 by support
Dear sobha,

I could not reproduce this issue locally and after an investigation I could not find out what is causing this issue.
Anyway, I'll send you a new package in a few minutes with the latest changes. Let me know whether it solves this issue.

Best regards

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6 years 10 months ago #23301 by sobha
Hi,

I have tried to upload the package from the link you have given, but still same error.
I have downloaded the package today at 7PM.

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6 years 10 months ago #23302 by support
Can you please let me know which CE version were you using prior to this upgrade, so I can try to reproduce this issue locally?

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6 years 10 months ago #23303 by sobha
Hi,
CE version is 1.6.1 and CE form 1.6.0

Please let me know if you need further more info.

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6 years 10 months ago #23304 by support
Dear sobha,

That's odd, because CE 1.6 would never to work on Joomla 3.7.

Best regards,

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6 years 10 months ago #23305 by sobha
Hi,

Recently i have upgraded to joomla 3.7 (initially it was 2.5.28 where CE is 1.6.1). So we have purchased today CE which is compatible with 3.7v.

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6 years 10 months ago #23319 by sobha
Hi,
Recently i have upgraded to joomla 3.7 (initially it was 2.5.28 where CE is 1.6.1). So we have purchased today CE which is compatible with 3.7v.

Could you please update me on the below upgrade issue?

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6 years 10 months ago #23320 by support
Dear sobha,

Can you please create a full backup and provide Joomla Super Administrator and FTP access, so I can further investigate this issue?

You can send the credentials using the Support -> Contact Form.

Best regards,

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6 years 9 months ago #23400 by sobha
Hi Support,

I have tried to upgrade CE one by one step even though, the upgrade is not successful. Could you please help me out here.

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6 years 9 months ago #23404 by support
Dear sobha,

What exactly is the error you are getting?

Can you please create a full backup and provide Joomla Super Administrator and FTP access, so I can further investigate this issue?

You can send the credentials using the Support -> Contact Form.

Best regards,

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6 years 9 months ago #23407 by sobha
Hi,

Please find the attached for the errors i am getting.

I can't share you the super admin details as my client is very tricky about this.
Attachments:

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