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  1. Forum
  3. Ideal Joomla Extensions
  5. Component: Contact Enhanced
  7. Forms with various gmail accounts
× Contact Enhanced is a contact component manager created to replace Joomla! core contacts component and add lots of advantages and new features (see Features ) and it offers many plugins and modules for several different purposes,
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Forms with various gmail accounts

6 years 8 months ago #23524 by lt635
Hello,

We are having some issues with a gmail account receiving emails. This is the main email account on the website. We have configured the emails to SMTP and the host to be smtp.gmail.com, port 465 and SMTP security to SSL/TLS. I have just checked the email authentication and the DKIM and SPF was disabled, and from another post it was mentioned that they need to be enabled.

My question is, we have several contact forms to various clinics on this site, many of them using gmail. With the above changes, can there be problems for the other accounts to receive emails submitted using the form to their gmail account?

Thank you
Regards
Lene

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6 years 8 months ago #23525 by support
Dear Lene,

Thank you for your email.

Contact Enhanced uses Joomla mailer to send email, therefore most of the email delivery related problems are not directly related to Contact Enhanced.

If the Joomla Mailer settings are properly configured it should deliver the email regardless of the email recipient's domain name.

I was doing some reading and it seems the GMail SMTP TLS port is 587 [1]. Also, the "SMTP Authentication" setting must be set to Yes.
[1] support.google.com/a/answer/176600?hl=en

It is highly recommended to use SPF and DKIM signature, so your email will most likely be delivered to the user's inbox instead of the spam folder.

Best regards,
Douglas Machado
iStoreLocator | iFAQ | Ideal Related Articles | Contact Enhanced

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6 years 8 months ago #23526 by lt635
Dear Douglas,

Thank you for your quick reply.

That is really all I need to know. As long as we get the mailer configuration right it does not matter which email you have in the form.

From what I can see, if we cannot get the gmail working 100%, we can for example setup a noreply@ email address for the web server and use that to the mailer configuration that could solve the issue?

I changed the port to 587 and the SMTP Authentication is set to yes. I have also enabled the SPF and DKIM signature.

Kind regards
Lene

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6 years 8 months ago #23527 by support
Dear Lene,

The Mailer Server configuration will not be visible to the end user and by default Contact Enhanced uses the Contact's name and Email for the From and Reply-to settings. See screenshot:
storage2.static.itmages.com/i/...3052979_4451162_ecad98ea7f.png

Best regards,
Douglas Machado
iStoreLocator | iFAQ | Ideal Related Articles | Contact Enhanced
The following user(s) said Thank You: lt635

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  1. Forum
  3. Ideal Joomla Extensions
  5. Component: Contact Enhanced
  7. Forms with various gmail accounts
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