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Path too long

5 years 4 months ago #24620 by falcon22
When extracting the Contact Enhanced Pro download on my Windows 10 i get an erroro on a few files when I unzip; the path is too long.
what is a solution for this? I have another computer with Ubuntu; should that work?

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5 years 4 months ago #24622 by support
Dear Falcon22,

I could not reproduce this issue locally.
Can you please test n your Ubuntu installation?

It seems it is a Windows limitation, which can "fixed" by editing the Registry:
www.howtogeek.com/266621/how-t...ile-paths-over-260-characters/

Can you let me know which zip files you get this error, so I can try to reduce the path to 260 characters or less?

Best regards,

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5 years 4 months ago #24625 by falcon22
I successfully updated to 3.9 with my Ubuntu machine.
I attached the unzip errors screens below from my Windows 10 machine.
Attachments:

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5 years 4 months ago #24633 by support
Dear Falcon22,

I'm glad the problem was solved.

I've been investigating this issue and I couldn't find the reason for this error. For instance, the file mod_site_ce_istorelocator_3.8.6__20181024_2031.zip including the path to the deepest file in the folder structure does not reach the Windows default limit.

Anyway, if you install or update from upload instead of from directory it shouldn't cause this issue.

PS: I Assume you were using the option to install or update from directory.

Best regards,

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