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Update 3.9.1 - details are not shown in single-contact-view

3 months 21 hours ago #24778 by boschma
Hi,

since last Update to 3.9.1 from today, most of contact-details are not shown anymore in single-contact-view.
Any idea how I can fix this?
Alle settings fpr adresse, mail, etc. are set to be shown - and it worked prior the update.

Best,

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3 months 21 hours ago #24779 by boschma
Sorry for double - couldn't edit first post.

Link:
www.lymphologicum.de/patienten/expertensuche.html
Example - single view:
www.lymphologicum.de/patienten...0-therapiezentrum-mobilis.html
missing adress, phone, e-mail … etc.

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3 months 21 hours ago #24780 by support
Dear boschma,

I could not reproduce the same issue locally.

Do you have any HTML Template override? If so, please create a backup and try to remove the override for testing purposes.

Best regards,

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2 months 4 weeks ago #24781 by tapiochre
Hi Douglas

J! 3.9.2 with CE 3.9.1.

Using Omega template from Energize themes (but also have same issue on Breez3).

URL : 37.61.232.224/~uptonmeadows/index.php/contact-us

I also have this issue. I renamed the ~template/html folder to disable any HTML overrides but having then cleared browser cache I can not see :

Address, Telephone, Fax, Mobile

Department and Position and Map show fine, as does the form.

Any advice would be welcome.

Chris

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2 months 4 weeks ago #24783 by tapiochre
A note to help... installing 3.8.5 over 3.9.1 works a charm. All (otherwise) missing fields are now available.

Chris

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2 months 4 weeks ago #24784 by support
Dear Chris,

We've made some changes to the Contact View, however I could not reproduce this issue locally.

If you are willing to provide FTP access, I can perform some tests to understand why this is happening on your site.

You can send the credentials to me using the Support -> Contact Form.

Best regards,

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2 months 4 weeks ago #24785 by tapiochre
Details sent!

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2 months 4 weeks ago #24786 by boschma
Hi there,

after finding some time to investigate in output of version 3.9.1 single-contact-view:
div.contact-address is not rendered
div.contact-contactinfo is rendered, but doesn't get any content within
Joomla 3.9.2
PHP 7.2.14
OS Linux m
MySQLi 5.5.60-0+deb7u1
no overwrites
no PHP errors
no CSS blocking this content / template completly written on my own

I installed pkg_contactenhanced__PRO__3.9.0 into the running system - everything is back working as expected

Hope this information helps.

Best,
Boris

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2 months 4 weeks ago #24787 by retoturnverein
Hi,
the same here as well. After upgrading to 3.9.1 no contact details visible anymore.
I'm waiting for an update to come soon :)

Thanks,
Reto

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2 months 4 weeks ago #24788 by gdietz68
I have the same problem. I also installed the old version 3.9.
Now the contact are back. ;-)
My website and a example of a contact www.oettingen-erleben.de/index...d-steuern/25-allianz-sandmeyer
regards
GDietz

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2 months 4 weeks ago #24789 by support
Greetings,

We found out what the issue is and we'll release a new package within the next few of hours.

I'm sorry for the inconvenience.

Best regards,
The following user(s) said Thank You: gdietz68

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2 months 4 weeks ago #24790 by tapiochre
Fantastic stuff Douglas! Look forward to that! C

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