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Unable to find install package

2 weeks 5 days ago #25013 by cjsmiff
Hi Douglas,

I hope you are well. I am having a problem installing the latest CE, I am getting the error 'Unable to find install package'. I have tried extracting the the main version zip file and installing the component, plugins & modules separately too but get the same error. What am I doing wrong please?

Many thanks :-)

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2 weeks 5 days ago #25014 by support
Dear cjsmiff,

Are you installing the correct package for your Joomla version?

Best regards,
The following user(s) said Thank You: cjsmiff

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2 weeks 3 days ago #25015 by cjsmiff
Hi Douglas,

Yes, right package but I have fixed the problem now anyway thank you. I deleted the initial extracted files and extracted them again and now everything works fine for me.

Kind regards
Claire :-)

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