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World of hurt with the latest update - but so far only on one site

3 months 1 week ago - 3 months 1 week ago #25091 by jgress
Hi there!

I've just updated CE from 3.9.3 to 3.9.5.1. It's gone fine on all the sites I've done so far except one where upon submitting the form I got a white screen of death. Turned on error reporting and got an error which I can't get back anymore (forgot to paste it before I'd copied something else - I hate that). But it looked like a ce template error.

So I tried reinstalling the package. Now the frontend won't show the form and shows an error 0

On the backend, I'm just a mess. It says that I'm running 3.6.5 and I THINK it's because the package that I just downloaded from your site to reinstall from is actually installing the package for 3.6.5. See attached. (but it's not attached because when I attach a file it won't let me submit the post...so you'll have to check your download files from the My Downloads page.)

So #1, will you please provide me the package for CE 3.9.5.1? Then I can see what my problems really are. I cannot update from 3.6.5 to 3.5.9.1 from the update component, it can't find the path.

#2, I'll then be back with whatever my problems are.

:) jenn

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3 months 1 week ago #25092 by support
Dear Jenn,

Which Joomla version are you using?

Anyway, I'll send the CE 3.9.5.1 to your email address in a couple of minutes.

Best regards,

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3 months 1 week ago #25093 by jgress
Hi Douglas!

3.9.6 is the Joomla version. But it WAS using PHP 5.6 until I got the error upon submitting the form after the update. Then I changed PHP to 7.2 but the errors kept on...that's when I downloaded the package and reinstalled it and it just went downhill from there.

But, I installed the package you emailed me and it works...and the form submission worked too! So I now have no issues. YAY!! Triple YAY!

Will you please do me a favour though and remove the link to the site from my original post? I tried to do it myself but cannot.

Thank you so much for your very prompt response! I really appreciate you!

Blessings,
Jenn

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3 months 1 week ago #25094 by support
I'm glad it is working. ;-)

I've removed the link as per your request!

Have a blessed week.

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