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World of hurt with the latest update - but so far only on one site

1 year 1 month ago - 1 year 1 month ago #25091 by jgress
Hi there!

I've just updated CE from 3.9.3 to It's gone fine on all the sites I've done so far except one where upon submitting the form I got a white screen of death. Turned on error reporting and got an error which I can't get back anymore (forgot to paste it before I'd copied something else - I hate that). But it looked like a ce template error.

So I tried reinstalling the package. Now the frontend won't show the form and shows an error 0

On the backend, I'm just a mess. It says that I'm running 3.6.5 and I THINK it's because the package that I just downloaded from your site to reinstall from is actually installing the package for 3.6.5. See attached. (but it's not attached because when I attach a file it won't let me submit the you'll have to check your download files from the My Downloads page.)

So #1, will you please provide me the package for CE Then I can see what my problems really are. I cannot update from 3.6.5 to from the update component, it can't find the path.

#2, I'll then be back with whatever my problems are.

:) jenn

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1 year 1 month ago #25092 by support
Dear Jenn,

Which Joomla version are you using?

Anyway, I'll send the CE to your email address in a couple of minutes.

Best regards,

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1 year 1 month ago #25093 by jgress
Hi Douglas!

3.9.6 is the Joomla version. But it WAS using PHP 5.6 until I got the error upon submitting the form after the update. Then I changed PHP to 7.2 but the errors kept on...that's when I downloaded the package and reinstalled it and it just went downhill from there.

But, I installed the package you emailed me and it works...and the form submission worked too! So I now have no issues. YAY!! Triple YAY!

Will you please do me a favour though and remove the link to the site from my original post? I tried to do it myself but cannot.

Thank you so much for your very prompt response! I really appreciate you!


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1 year 1 month ago #25094 by support
I'm glad it is working. ;-)

I've removed the link as per your request!

Have a blessed week.

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