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Reply-to address different from sender address

4 years 4 months ago #25314 by waitz
In "Contact Enhanced Manager Options" I have set 'Email Sender' to 'Use Global'.
I have to use this option, because of smtp and DKIM authentication, so I cannot use contact as email sender.

But I would like the reply-to address in the email that goes to the website administrator, to be the contact person's email.
Is it possible to make this happen?

Kristian Rajan | Joomla! 3.7.5 | Contact Enhanced 3.8.2

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4 years 4 months ago #25317 by support
Dear Kristian,

That's how Contact Enhanced works. The ReplyTo field is always the sender's email address regardless of the "Sender's Email" setting.

Does your form have an Email Form Field type? Contact Enhanced will use the content of the Email Form Field in the reply to email address.

Best regards,

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4 years 3 months ago #25342 by waitz
Hi Douglas

I was out of the office, in Brasil for a while ;-)
Yes, my form is using the email form field type for the email field.
I have set the Email Sender to 'Global' (When I use 'Contact' as email sender I get an smtp error upon sending form).

When I receive the contact form, the reply-to address is the website's administrator/contact email address, not the address of the user who sent the form.

Is there another setting I might have missed?

Kristian

Kristian Rajan | Joomla! 3.7.5 | Contact Enhanced 3.8.2

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4 years 2 months ago #25372 by waitz
The issue is not resolved, although it seems to be an inbuilt feature so it should be straight forward. We store all incoming emails in our database based on the reply-to address, so for the last month we have not been able to save anything, which is not good.

I tried to reinstall the component, but it did not fix it. Would you please be able to look into it so that I can solve it?

Thank you, Rajan

PS: I tried to send a private email support question, but the support page went blank after submitting. Tried a few times, and it stayed blank. I was asked to purchase the component, although I have a valid subscription.

Kristian Rajan | Joomla! 3.7.5 | Contact Enhanced 3.8.2

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4 years 2 months ago #25373 by support
Dear Kristian,

I'm sorry about the delayed reply.

I see on your forum signature that you are using Joomla! 3.7.5 & Contact Enhanced 3.8.2. Is that accurate?
I can't recall if this older CE version already had this feature.

PS: Thank you for letting me know about this error. I'm looking into this.

Best regards,

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4 years 2 months ago #25374 by waitz
Yes, that is accurate. I am using Joomla! 3.7.5 & Contact Enhanced 3.8.2. Cannot upgrade Joomla yet, because of other parts of the website.

Kristian Rajan | Joomla! 3.7.5 | Contact Enhanced 3.8.2

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4 years 2 months ago #25375 by support
Dear Kristian,

We usually do not provide support for outdated versions.

I'll contact you directly via email for more information.

Best regards,

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