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× Contact Enhanced is a contact component manager created to replace Joomla! core contacts component and add lots of advantages and new features (see Features ) and it offers many plugins and modules for several different purposes,
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Error - Please complete teh CAPTCHA

3 years 10 months ago #25523 by marijke
Hi there,
Contact Enhanced is showing this error message is appear each time I try submit the form, despite confirming I am not a robot:

Error
Please complete the CAPTCHA.


Is this a bug in contact enhanced or have we setup up coming incorrectly?

Joomla version: 3.9.18
ContactEnhancedPro version: 3.9.10.1
Browser: Chrome 81

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3 years 10 months ago #25524 by support
Dear Marijke,

Which Captcha plugins do you have installed?
More importantly, which captcha plugin is configured in Joomla Global Configuration and in Contact Enhanced Options (under the Security Tab)?

Best regards,

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3 years 9 months ago #25565 by marijke
Hi there, apologies for the slow reply.

I've tried RECAPTCHA version 1.0 and 2.0. Obviously, we'd like to use version 2.

In both Global config & Contact Enhanced Options, Security tab - Captcha - ReCaptcha.

What is also annoying/interesting - onclicking submit, the page POSTS without first checking required form fields... Perhaps I've set this up in a really funky way because none of the funtionality works as expected. IE - on clicking submit, JS checks all required fields, including Recaptcha, before POSTING.

Thanks for your help.

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3 years 9 months ago #25566 by marijke
Re the last point - I do have the form set up to show javascript alerts rather than reloading the page...

What will be displayed after the form is submitted?
Action After submit -> Javascript Alert

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3 years 9 months ago #25567 by support
Dear marijke,

It looks like there might be a javascript error on your page. Can you check your browser's console or provide a direct link to your form, so I can take a closer look?

Best regards,

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3 years 9 months ago #25568 by marijke

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3 years 9 months ago #25569 by marijke
Hi there,
Any news on this? We sent the page link last week.
Thank you!

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3 years 9 months ago #25570 by support
Dear marijke,

I'm sorry about the delay. I'm not sure why I didn't see your reply.

I'm investigating this issue and it seems to be related to the fact you are loading the same Form twice. Even though the form is hidden via CSS it is still being loaded. In order to load a form, please go to Components » Contact Enhanced » Contacts, select the contact you want to edit (in this case contact with id = 1) and under the Contact Form tab set Show Contact Form to Hide.
Then clear the cache and try again.

I don't see any obvious javascript error in the browser's console, so I'm not 100% sure it's what's causing this issue, so please let me know if the problem persists.

Best regards,

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3 years 9 months ago #25583 by marijke
Hmm, that could well be - the two forms.

I actually added some css to hide it - reason being when I do what you say above - hiding the form for the contact - the form does not appear at all:

www.huntingdonfusion.com/index.php/en_gb/contact/contact-us

Is there somewhere else I can enable the showing of the form?

Warm thanks!

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3 years 9 months ago #25584 by support
Dear marijke,

You can also Hide the form using the Menu options. However, the form should display if the Show Form option is set to Yes in the Module options.

Best regards,

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3 years 9 months ago #25585 by marijke
Well yes, quite - it is set to show form and yet all that is seen is the heading - as per the link in my previous message.
I tried a number of different things to just have that module with the form show - it only worked when setting the contact (id 1) to show form...

Also, FYI - the menu option has no option to display the form.

Perhaps you can give me a break down of to use a module to show a contact form on any page, but not when listing any individual contact... Seems either something funky is happening with component or my setup, or both!

warm thanks!

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3 years 9 months ago #25586 by support
Dear marijke,

I managed to reproduce the issue locally and I'll send you the fix in a few minutes. I'll also include it in the next release.

Best regards,

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