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  7. unexplained error

unexplained error

10 years 7 months ago - 10 years 7 months ago #15493 by ianpanorton
enquiryformerror.jpg

Hi Douglas
My client has started getting an unexplained error when he submits the form in Windows 8, using IE.
He completes all the fields and the message is sent with a success report, but the error message appears every time, even using several different instances of the form.
I can't replicate this on a Mac or on a PC using Windows 7
I'm using Joomla 2.5.14.
I've attached a screenshot of the error message.




Any idea what's happening?

Thanks
Ian
Attachments:

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10 years 7 months ago #15494 by douglas
Dear Ian,

That's really strange.

Is he using the latest Ajax Contact version?
Can you provide a direct link to the contact form, so I can take a closer look?

Best regards,

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10 years 7 months ago #15499 by ianpanorton
Hi Douglas - sorry for the slow reply.

I'm using about six variations of the form throughout the site and he gets the same problem with them all.
The version is 3.0.3 for the package and 3.0.2 for the ...xml_DESC.
Here's the url: www.financingfirst.co.uk/newsi...&view=article&id=201&Itemid=21
The click here link is in the info paragraph at the foot of the page.
Many thanks
Ian

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10 years 7 months ago #15512 by douglas
Dear Ian,

I do not have access to a Windows 8 computer right now, but I'll test it in the morning.

Best regards,

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10 years 7 months ago #15514 by ianpanorton
Many thanks Douglas

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10 years 7 months ago #15516 by ianpanorton
Hi Douglas - just heard back from my client, and the forms seem to work perfectly except with Windows 8 and explorer 10. Hope this helps...
Thanks
Ian

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10 years 7 months ago #15517 by ianpanorton
Hi Douglas - just heard back again from my client.
It seems that IE 10 has changed the default settings and compatibility mode on my client's PC was automatically turned on. When he switched it off, the form worked properly.
Sorry to have bothered you with this, but at least you'll have the answer if anyone else comes up with the same problem.
Many thanks again for all your support,
Best wishes
Ian

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10 years 7 months ago #15518 by douglas
Dear Ian,

I'm glad it is working and thanks for reporting the solution.

All the best,

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  7. unexplained error
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