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Support Forum
Every time that you post a problem, PLEASE add the Joomla and the extension's versions and revisions (for example: Joomla 3.3.6, Contact Enhanced 3.3.5), PHP version and Server's Operating System. If you only manage only one site it is easier if you edit your profile and just add that information to your signature. Don't forget to add a detailed description of the problem. If possible, write down all steps to simulate the problem.
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Problem with Ajax Contact
10 years 6 months ago #15573 by iorbita
… it's doesn't work also with SMTP configuration, I think the problem comes from your extension (v.3.1 for Joomla 3.1.5)
I just sent an email test from the Component Acymailing that use a PHP Mail function configuration and I have no problem, I receive the email.
As I wrote in my previous message I use Ajax Contact in another website with the same host (SiteGround) with the 1.5 version of Joomla, Mail settings in global configuration are set to PHP Mail function and I have no problems sending messages…
I just sent an email test from the Component Acymailing that use a PHP Mail function configuration and I have no problem, I receive the email.
As I wrote in my previous message I use Ajax Contact in another website with the same host (SiteGround) with the 1.5 version of Joomla, Mail settings in global configuration are set to PHP Mail function and I have no problems sending messages…
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10 years 6 months ago - 10 years 6 months ago #15575 by iorbita
... the website is still in construction, so it's not urgent
... maybe you prefer that I ask to SiteGround to look more closely at the problem, I would like that the configuration remains on PHP Mail
… there are on the same server, the component Acymailing is installed on the same website as Ajax Contact.Is your other website in the same server?
yes, the SMTP configuration is correct , I even asked to SiteGround to verify and they just answered me by saying that the configuration is correct. Here the SiteGround SMTP configuration.Are you sure you have configured SMTP correctly?
If you still cannot fix this, I'll try to create a package for the current under development version, but that might take a while because I'm not in my office today.
... the website is still in construction, so it's not urgent
... maybe you prefer that I ask to SiteGround to look more closely at the problem, I would like that the configuration remains on PHP Mail
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10 years 6 months ago #15577 by iorbita
ok, thank you, I'll try and I'll keep you informed
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10 years 6 months ago - 10 years 6 months ago #15578 by iorbita
Hello Douglas,
I have not installed the new version of Ajax Contact, I tried the solution you told me, I filled both fields (Sender Recipient and Sender email) with the mail settings on PHP Mail and it works.
It would be nice if the fields could be empty after sending the message
Thank you for your support
douglas wrote: Try to set the "Sender email" option to an email@yourdomain.com and make sure the recipient is someone@yourdomain.com. Don`t forget to reload the page. If the form works, than it is because your Mail server requires the either sender or recipient is someone@yourdomain.com.
Hello Douglas,
I have not installed the new version of Ajax Contact, I tried the solution you told me, I filled both fields (Sender Recipient and Sender email) with the mail settings on PHP Mail and it works.
It would be nice if the fields could be empty after sending the message
Thank you for your support
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10 years 6 months ago #15592 by iorbita
... doesn't work, I tried different settings (3s, 5s, ...) but the fields are not emptied after sending the message ...
The fields are emptied automatically, but by default it takes a few seconds, but you can change it in the Ajax Contact Edit page.
... doesn't work, I tried different settings (3s, 5s, ...) but the fields are not emptied after sending the message ...
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