Anonymous@user.com

Hi Douglas,

Please see attached screenshot in regards anonymous@user.com. Any ideas how this is being generated and how we could remove it.

Thanks in advance.

Dear James,

1. You just need to change the Name Custom Field in order to use the Name Custom Field Type;

2. If you want to hide selected custom fields to the recipient, I advise you to use the HTML Email Templates, this way you can choose which information to display:
idealextensions.com/joomla-ext...s/75-html-template-system.html

Best regards,

Hi Douglas,

The custom field "name" was set to "name" and it gives the Anonymous@user.com. I changed it to "textfield" but still received Anonymous user.

thanks

Dear James,

That's odd. If it is set to Name it should not give that Anonymous@user.com.

Are you using the latest version? if so, can you please create a full backup and provide administrator access, so I can test it?

Best regards,

Hi Douglas,

Please login at:-

www.mecmesin.com/administrator/

EDIT: Removed Password

Thanks in advance.

Dear James,

There are quite a few Name fields in the Custom Field Manager and there are at least 4 that are set to use Text Custom Field:
www.mecmesin.com/administrator...ustomfields&filter_search=Name

Can you please change it to Name Custom Field type and let me know if the problem persists.

All the best,

Hi Doug we are getting this problem with anonymous coming up in emails sent to our contacts
Actually what is happening is that we are have a Firstname Field which is a text field and a surname field which is a surname field
So the emails to our contacts are coming look like this as an example
Anonymous User Osman (email address)

From what you have said earlier in this thread the name field is what is used to show the name of the sender in an email.

But we aren't using a name field because we want to have both the First Name and Surname of the person who fills in the form - seperated - so we can reply back Dear Firstname

Is there anyway round this so we can show the 'customers' First Name and Surname in the email address?

Thanks so much

Andrew

Dear Andrew,

You need to have a Name Custom Field Type, otherwise you will always get that.

Workaround: Add a Name Custom Field type, set it to hide the field and the make it non required. You might need to add a space in the CF value.

Best regards,

Thanks Doug!
Early in my day so forgive a stupid question.
If nothing was in the Name field as you suggest - ie it was blank - then wouldn't we get the same problem?

best

Andrew

Dear Andrew,

If there is a blank space in the value field, then it will use a space instead of the Name and it will use the Lastname only.


Best regards,

Out of interests sake which file is it which grabs the 'name field' for emails - was wondering wether I could reprogramme it?

A

Dear Andrew,

File:
/components/com_contactenhanced/controllers/contact.php
Line:
Best regards,