Support Forum

Every time that you post a problem, PLEASE add the Joomla and the extension's versions and revisions (for example: Joomla 3.3.6, Contact Enhanced 3.3.5), PHP version and Server's Operating System. If you only manage only one site it is easier if you edit your profile and just add that information to your signature. Don't forget to add a detailed description of the problem. If possible, write down all steps to simulate the problem.

Before submitting a new post, PLEASE make sure you are running the latest version, test in different browsers (IE, FF, Chrome,..) and clear Joomla and browser's cache after every change you make.

Also, most questions are already answered in our FAQ and in iFAQ and Contact Enhanced documentation pages.

Templates not working

11 years 1 month ago #4622 by Raef
There seem to be some serious issues with irecommend. I just installed the most current version today.

1. I've tried all of the different security options and after hitting the send button, the popup page just reloads as if nothing was sent. In some cases, the email was actually sent though but not every one. Also, no thank you page is shown.

2. In the templates, there is a reference to directories and files that do not exist (shown in red below).

[Path to Joomla]/components/com_irecommend/templates/resultPage/default/

3. The emails that are received are plain text without any template displaying.

So...what am I missing? I've walked through the installation instructions and have done everything indicated. Please help.

Please Log in or Create an account to join the conversation.

11 years 1 month ago #4623 by Raef
Another odd thing...

After I dump my browser's cache, I then see some sent messages on the top of my page.

* Recommendation sent to your friend
* Recommendation sent to your friend

Very odd.

BTW, using Firefox. Same thing happens in IE.

Please Log in or Create an account to join the conversation.

11 years 1 month ago #4624 by douglas
Dear Raef,

1, 4: This is not something related to browser, but to your template when it is loading a modal window with tmpĺ=component in the URL query;
I've just uploaded a new version which allows you to choose another template to load the modal window. So you can choose in the plugin Parameters, under the Advanced slider, a different template. I suggest ja_purity;
If you want to display a Thank you message you have to enable set "Thank you message" to "Show sent email message" in the Component Parameters;

2: That's odd. Please install the latest version to see if it goes away;

3: If you want to display the template in the email you will have to set the "Email output type" to HTML in the component Parameters;

iRecommend was based on Contact Enhanced, so many features work in the same way. Please watch this screencast:
ideal.fok.com.br/joomla-extens...l/75-html-template-system.html

Best regards,

Please Log in or Create an account to join the conversation.

11 years 1 month ago #4625 by Raef
Thanks. For 1 and 4, I see now that there is a Parameters button in the Custom Fields area. I didn't see that before. So after setting those, I'm getting closer.

For some reason, I can't get to the download area for this component. After logging in, I still see the purchase link. I'm thinking that since I used a different email address for Paypal that that might be the problem. Can you advise me on how to get these two addresses linked?

Please Log in or Create an account to join the conversation.

11 years 1 month ago #4626 by douglas
Dear Raef,

That is the problem! You can change the email address here:
ideal.fok.com.br/edit-your-account.html

Best regards,

Please Log in or Create an account to join the conversation.

Powered by Kunena Forum

Copyright © 2018 IdealExtensions.com. All Rights Reserved.

This site is not affiliated with or endorsed by the Joomla!™ Project. It is not supported or warranted by the Joomla!™ Project or Open Source Matters™. The Joomla!™ logo is used under a limited license granted by Open Source Matters™, the trademark holder in the United States and other countries.
We may collect your IP address and your browser's User Agent string while using our site for security reasons and deriving aggregate information (analytics). This information is retained for a minimum of 1 and a maximum of 24 months.
Feedback