Frequently Asked Questions using Joomla content articles. iFAQ (former MooFAQ) is a FAQ Component for Joomla!™ which uses jQuery and Bootstrap to load Joomla Articles in Accordion format.

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My problem is that sometimes the tabs open and close immediately without leaving

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7 years 8 months ago #23203 by support

Replied by support on topic My problem is that sometimes the tabs open and close immediately without leaving

Dear Ezapata,

Depending om the content of the message sometimes our anti-virus might flag as a hacking attempt.

Anyway, I'm glad you've found out the source of the problem. Please let me know what the "Accordeon Menu CK editor" developer find out.

Also, you can also contact us by replying directly to this New Forum Post Notification email. Just hit the reply button on your email client.

Best regards,

Douglas Machado
iStoreLocator | iFAQ | Ideal Related Articles | Contact Enhanced

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7 years 8 months ago #23202 by ezapata

Replied by ezapata on topic My problem is that sometimes the tabs open and close immediately without leaving

We have just found that by disabling the cache the problem disappears

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7 years 8 months ago #23201 by ezapata

Replied by ezapata on topic My problem is that sometimes the tabs open and close immediately without leaving

I also send a message to the Accordeon Menu CK editor

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7 years 8 months ago #23200 by ezapata

Replied by ezapata on topic My problem is that sometimes the tabs open and close immediately without leaving

Hello, after a few tests we found a conflict between Ifaq and Accordeon Menu CK when I disable it ifaq works
www.joomlack.fr/extensions-joomla/accordeonmenu-ck

I have sent you an admin access in private message, thank you to confirm its reception because by posting the private message I have an error "Error HTTP / 1.1 403 FORBIDDEN"

Thank you for your help

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7 years 8 months ago #23199 by ezapata

Replied by ezapata on topic My problem is that sometimes the tabs open and close immediately without leaving

I take the time to make a copy and I inform you.
It will surely be tomorrow.
Thank you

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7 years 8 months ago #23198 by support

Replied by support on topic My problem is that sometimes the tabs open and close immediately without leaving

Dear ezapata,

It seems it is not a javascript error after all. I believe I have found what's causing this issue, when your site is loaded iFAQ javascript code is loading multiple time, however when we load the component area or the Protostar template the same isn't happening.
I'm not exactly sure why this is happening. It might be a system plugin that is causing it, but I'm not sure. Can you create a full backup and provide Super Administrator access, so I can take a closer look at this? You can send the log in credentials using the Support -> Contact Form.

Best regards,

Douglas Machado
iStoreLocator | iFAQ | Ideal Related Articles | Contact Enhanced

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