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Every time that you post a problem, PLEASE add the Joomla and the extension's versions and revisions (for example: Joomla 3.3.6, Contact Enhanced 3.3.5), PHP version and Server's Operating System. If you only manage only one site it is easier if you edit your profile and just add that information to your signature. Don't forget to add a detailed description of the problem. If possible, write down all steps to simulate the problem.

Before submitting a new post, PLEASE make sure you are running the latest version, test in different browsers (IE, FF, Chrome,..) and clear Joomla and browser's cache after every change you make.

Also, most questions are already answered in our FAQ and in iFAQ and Contact Enhanced documentation pages.

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  3. Ideal Joomla Extensions
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  9. Contact forms - error messaage

Contact forms - error messaage

11 years 7 months ago #12348 by Philoups
Hi,

I have a few contact forms on my site, all using Contact Enhanced. While 3 of them work ( www.dayguest.com/hoteliers-partnerships-requests and www.dayguest.com/careers and www.dayguest.com/press-inquiries ), their validation brings me to a page where there are error (menus not showing) and display a google maps I never asked to be displayed!

More importantly, the other forms I have created, while it uses the same parameters (except the email contact / form ID), don't work at all (showing error 500): www.dayguest.com/customer-service .

Worst, when I switched the site to other language (Italian or Spanish), I always get a Error: Contact (0) not found message.

I've tried (I think) everything, but still not working...

Can you help? thanks!

P

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11 years 7 months ago #12349 by douglas
Dear Philoups,

Are you using the latest version? If not, Can you please make sure to update?

If the problem persists, please contact me again;

Please keep in mind that there is no need to uninstall the old version and that backup is your best friend! ;-) I've worked a lot to make the update process very easy and safe, but accidents do happen, therefore I always advise to make a FULL backup first;

Best regards,

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11 years 7 months ago #12350 by Philoups
I cannot - license expired...

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11 years 7 months ago #12351 by Philoups
That being said, I would expect the plugin to work as I bought it, and not need to update it months later to make it work.

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11 years 7 months ago #12396 by douglas
Dear Philoups,

Did you get the email I have sent to you?

Did you solve the issue?

Best regards,

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  1. Forum
  3. Ideal Joomla Extensions
  5. Component: Contact Enhanced
  7. CE Future Request
  9. Contact forms - error messaage
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