FAQ - Frequently Asked Questions

Bellow you will find the Frequently Asked Questions for our extensions. If your question is not listed bellow fell free to contact us or search our forum.




What kind of subscription plans do you offer?

We offer three types of subscription plans:

  • 6 Months Subscription  –  You get support and access to upgrades for six months.  Once the six months are over, you’ll be able to renew your subscription at a discount of 30% off. To get this discount, please click the renew button on the "My Downloads" Page.
  • One-Year Subscription – You get support and access to upgrades for one year. Once the year is over, you’ll be able to renew your subscription at a discount of 30% off. To get this discount, please click the renew button on the "My Downloads" Page.
  • For Life – You get support and upgrades for life. If you buy this plan, you’ll never have to purchase this product again.

Note: For all plans, the support is for the registered domain only, but you can install the extension on as many domains as you wish.

Can I install my extension on more than one domain?

Yes, you can. However, we only provide support on the domain you register with us.

Do I get free upgrades and support?

Yes, you get free upgrades and support for the time of your subscription. Once your subscription expires, you’ll still be able to use the extension but you’ll have to buy a new subscription in order to get upgrades or support.

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How do I download my extension?

Right after your payment is received, you’ll be taken to the download page and you should see your license there. If, for some reason, you’re not taken there, please login to our site. On the top menu, you’ll see a link to "My Account -> My Downloads". Click on it and enter your domain to download the extension.  If you still can’t see your license, please wait five minutes and refresh the page. In case you still can’t see it, please contact us.

How do I download an upgrade?

You can download the latest version at any time by going to "My Account -> My Downloads" page.

How long do I have to wait to get my extension after I buy it?

As soon as you purchase it, you’ll be redirected to your downloads page where you can instantly download your extension. You will not have to wait for us to approve your payment or wait for an e-mail from us.

I need an invoice for my purchase

If you need to obtain an invoice for your purchase from us, simply click on My account -> My Orders / Invoices.

I can't see my download/license when I got to "My Downloads" page

You may have more than one user account with us and you’re using the wrong one to login. You need to log in with the the same username you've used to purchase the item you want to download. If you don’t know what it is, try to remember which E-Mail address you used when purchasing an extension and use our “Forgot Password” page to retrieve both your username and password. If you still can’t see your license, please send us an e-mail.


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