Bellow you will find the Frequently Asked Questions for our extensions. If your question is not listed bellow fell free to contact us or search our forum.
You may have more than one user account with us and you’re using the wrong one to login. You need to log in with the the same username you've used to purchase the item you want to download. If you don’t know what it is, try to remember which E-Mail address you used when purchasing an extension and use our “Forgot Password” page to retrieve both your username and password. If you still can’t see your license, please send us an e-mail.
Right after your payment is received, you’ll be taken to the download page and you should see your license there. If, for some reason, you’re not taken there, please login to our site. On the top menu, you’ll see a link to "My Account -> My Downloads". Click on it and enter your domain to download the extension. If you still can’t see your license, please wait five minutes and refresh the page. In case you still can’t see it, please contact us.
If you need to obtain an invoice for your purchase from us, simply click on My account -> My Orders / Invoices.
Yes, you get free upgrades and support for the time of your subscription. Once your subscription expires, you’ll still be able to use the extension but you’ll have to buy a new subscription in order to get upgrades or support.
Subscribe for our newsletter in order to stay informed about updates;
We offer three types of subscription plans:
Note: For all plans, the support is for the registered domain only, but you can install the extension on as many domains as you wish.
Copyright © 2018 IdealExtensions.com. All Rights Reserved.