Getting Started

Ajax File Manager

Your Customer Service staff most likely reply to the same or similar questions very frequently, that's why we've implemented the Canned Answers, however it solved only part of the problem. Sometimes a support reply includes a file and uploading the same file multiple times can be tiring and time consuming. Therefore we've implemented a different attachment method. With our File link attachments in reply message feature your customer service staff will only have to upload the file once and add the link to the email. They can also add a link to an entire folder, which the user will download as a zip file.

Read more: Add link to file (attachment) in reply message

Contact Enhanced has maps integration with Google Maps API (requires billing information) and with Leaflet to show a map based on the contact address. If you have a Contact Enhanced PRO subscription you can also use the Ideal Store Locator plugin, which has integration with Google Maps API only. 

What's Leaflet?

Leaflet is the leading open-source JavaScript library for mobile-friendly interactive maps. Leaflet is provider-agnostic, meaning that it doesn’t enforce a particular choice of providers for tiles. Leaflet doesn’t even contain a single provider-specific line of code, so you’re free to use other providers if you need to. 

Tile Providers

Some Tile providers are free to use. This doesn't mean no limits apply, you should always check each of the provider's Terms and Conditions before using these layers for anything serious. There are some paid providers with a free quota. For example Mapbox.com provides 50,000 map views for free. Most free providers, if not all, get the map data from https://openstreetmap.org. OpenStreetMap is a free, editable map of the whole world that is being built by volunteers largely from scratch and released with an open-content license.

How to use

  1. Go to Components → Contact Enhanced  → Options and under the Map tab set Map Script to Leaflet.
  2. Choose a Map Tiles provider and configure it accordingly;

Are you tired or having to type the same answer over and over again? If so, use the Contact Enhanced Canned Answers feature.

Usage

  1. Go to Components → Contact Enhanced → Recorded Messages
  2. Click on a message, then click on the Reply button.
  3. You'll see a Canned Answers link. When you click on it you will be able to add New Canned Answer;
  4. After you've added your Canned Answers you can click on them in order to use them.
View video: Canned Answers

The General Data Protection Regulation (GDPR) (EU) 2016/679  is a regulation in EU law on data protection and privacy for all individuals within the European Union. It addresses the export of personal data outside the EU. The GDPR aims primarily to give control to citizens and residents over their personal data and to simplify the regulatory environment for international business by unifying the regulation within the EU. It was adopted on 27 April 2016. It becomes enforceable on 25 May 2018, after a two-year transition period.

This is an an extensive description or list on how to comply with GDPR. For more information please read the official website.

Read more: GDPR and Contact Enhanced Compliance

Description

In Contact Enhanced → Contacts → Edit Contact you have the Fields: First Sort Field, Second Sort Field and Third Sort Field, which allow you to order the contacts in a List view by them. This is very useful if you want to order your contacts in a category list by Last name.

Extra Fields

Usage

If ordering is set to Name (in the Component options, under the List tab), it will use these fields to sort the Contacts in the Category list. If they are blank it will use the Name field.Useful when you What to sort the list by Last name, but want to display the first name in the Category list view. For example, your Contact Name is John Smith, but you want to sort by last name, then in the "First Sort Field" you ad Smith and in the "Second Sort Field" you add John.

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