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Form has stopped sending emails

6 years 2 months ago #23821 by taghioff
I am currently running Joomla 3.8.4, as well as contact enhanced 3.8.1

Recently, after Joomla upgraded, the form stopped sending information to the designated email addresses.

The site is samstailor.com

I am using the feedback plugin

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6 years 2 months ago #23823 by support
Dear taghioff,

I have just tested Contact Enhanced on Joomla! 3.8.4 and it worked correctly, so it isn't probably something related to Joomla! 3.8.4.

Are the forms recorded in the back-end (Components -> Contact Enhanced -> Recorded Messages)?

Most of the mail delivery related issues are solved by setting the Mailer in Joomla! Global Configuration to SMTP. For more information please read this article below, specially item #5:
idealextensions.com/index.php?...=19:troubleshooting&Itemid=225

Best regards,

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6 years 2 months ago #23839 by taghioff
Hi there

The messages are not being recorded.

The settings are already on SMTP, I went through that article earlier. Everything was working fine till a few days ago, so I am not sure what has changed.

Can you look into this further?

Daniel

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6 years 2 months ago #23840 by support
Dear Daniel,

That's odd. Can you please create a full backup and provide administrator access, so I can take a closer look?
You can send the log in credentials using the Support -> Contact Form.

Best regards,

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6 years 2 months ago #23841 by taghioff
Hi Douglas

I have sent the login details via this site's support contact form system.

Daniel

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6 years 2 months ago #23842 by support
Dear Daniel,

That's odd. The only email I have received from you recently was on Feb 2, but it does not have any login details.

Can you please send it again? You can also just reply to this forum post email notification.

Have a blessed week.

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