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Country Field Processing With Blank Values In Some Cases

5 years 8 months ago #24406 by ChartCo
Hi, we have a form with a country field which is already set as a required field. In most cases when a form is submitted the value of this field is processed. However in others it comes through blank from the same form.

Typically I would understand this happening if the form field was not already set as a required field, however it is. The default field value is please select one. would the option be to change this value to a country or is there a validation configuration option to ensure the user selects any other value aside from the default?

Field type is SQL

Please advise

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5 years 8 months ago #24407 by support
Dear ChartCo,

Can you please provide a direct link to the form, so we can take a look?

Best regards,

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5 years 8 months ago #24409 by ChartCo

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5 years 8 months ago #24410 by support
Dear ChartCo,

I'm having a hard time to reproduce this issue. I've tested your form with different browsers on different devices (PC, iOS, Android) and the Country field is always required.

I'm not sure why you are getting it blank sometimes. Do you collect the user information such as Browser and OS? If so, can you please let me know?

Best regards,

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