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I am not able to pass spam check

3 months 6 days ago #25161 by zmand13
I have installed the SecurImage successfully and selected it in the Default captcha field in the Global configuration of Joomla.
SecurImage displays well on the User registration form.

However, I am unable to pass spam verification. Whatever I enter there I get either "The security token did not match. The request was aborted to prevent any security breach. Please try again." or "You failed the spam check. Please try again!"

What is the problem!

Best,

Zoran

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3 months 6 days ago #25162 by support
Dear Zoran,

That's odd.
Which Joomla version are you using?
Inside the downloaded zip file, there are packages for different Joomla versions. Please make sure you installed the correct one.

Best regards,

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3 months 6 days ago #25163 by zmand13
The latest Joomla 3.9.9.

Another point: in the previous version of google captcha/recaptcha all failed logins were redirected to the default Login page. However, after securImage installation the system does not do that anymore.

Maybe something in the parameters?

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3 months 6 days ago #25164 by support
Dear Zoran,

Can you provide a direct link to the form? If you want to keep it private you can use the Confidential BB tag or use the Support » Contact Form.

As for the second question, SecurImage plugin uses the Joomla Framework and just notifies the component that it didn't pass validation. The component is the one responsible for redirecting.

Best regards,

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3 months 6 days ago #25165 by zmand13
Yes, I used Contact form.
Zoran

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3 months 5 days ago #25166 by zmand13
Hello, did you have a chance to look at the issue?
Best,
Zoran

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3 months 5 days ago #25167 by support
Dear Zoran,

I replied to you by email.

Do you have any other spam verification plugin in place? Not necessarily a captcha plugin.

The error message shown is not part of the SecurImage plugin. I suspect ánother plugin such as "EasyCalcCheck Plus" is installed and taking over the validation process.

Best regards,

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3 months 5 days ago #25168 by zmand13
Yes!
Bravo Douglas. It works now.
Thank you very much!
Best,
Zoran

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