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Error 500 You must provide at least one recipient email adress

1 year 9 months ago #26373 by FlyingMarkus
Good evening,

Our customers have recently received the following error message after submitting the forms: prnt.sc/LQdQWlLUpOma

Why is that?

Many greetings,
Mark

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1 year 9 months ago #26374 by support
Dear Mark,

Are you using the latest version?
Do you have an email form field type?

Does your contact has an email or user linked to the contact?

Best regards,

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1 year 9 months ago #26375 by FlyingMarkus
Dear Douglas,

thanks for the fast answer!

Im using the latest version (3.10.5).

Im using E-Mail field types.

And the contact has an E-Mail Adress and is linked to a user.

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1 year 9 months ago #26377 by support
Dear Markus,

This error is always caused by a missing email address. Either the FROM or TO email field is missing. In this case, it might be the Recipient (TO) field that's missing. Do you have a Recipient Form Field Type? Is it correctly configured? If you don't have a Recipient Form Field Type but have a field with the Alias set to "recipient" it might be an issue as well.

Best regards,

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1 year 9 months ago #26380 by FlyingMarkus
I don't have a recipient field type. Only the user can enter his e-mail address. This has worked all along.

form field: prnt.sc/LhyIRCI38n7K
this is the field: prnt.sc/I3dgNJ30R7TK

I thought the e-mail address of the contact is loaded.
Screenshot: prnt.sc/ckDhTn5MVtWT

How do I configure the recipient field type correctly?

Best regards,
Markus

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1 year 9 months ago #26381 by support
Dear Markus,

This error is thrown by the PHP Mailer Library used by Joomla when the TO or FROM field is missing. Since I cannot reproduce this error locally, I would need Administrator Access to your site so I can take a closer look.
Can you create a full backup and provide admin access? If so, you can send the login credentials to the Forum Post notification EMAIL or use the Support > Contact Form on this website.

Best regards,

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1 year 9 months ago #26385 by FlyingMarkus
Many thanks for the support! I just sent you an email.

Best regards,
Markus

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