An error occurred and the email was NOT sent.

Hi,

I am in the process of upgrading my site to Joomla 4 and CE to 5.0.3. I'm done migrating the forms and custom fields and everything is looking good on the site, but the form cannot be submitted. The only error I get is "An error occurred and the email was NOT sent."

In the backend, a new "recorded message" record is created but completely blank, no fields at all (see attachment).

CE is configured to use the mail configuration from the global settings, and there it is configured to use the PHP mailer. Test emails are sent correctly from the global settings test email function.

I can't find any error logs in the Joomla error logs nor with Joomla debug mode enabled. I also enabled CE debug mode but I don't get any email (potentially the same root cause).

You can test the form here .

Hi Yosh,

It seems there are two distinct issues at play:

1. Regarding the error message: Have you enabled the Custom Reply option under the Form Tab in the Component Options? If so, try disabling it as it is considered an advanced feature.

2. Ensure that you have configured the Email templates correctly.


Feel free to reach out if you need further clarification or assistance.

Best regards,

Thanks for your quick answer:

1) No, it's disabled.
2) This is what my templates configuration looks like in the component settings, I haven't changed it after the upgrade:




Does it look alright? I guess the placeholders should get replaced by the default templates?

Then disable the Custom Reply option under the Form Tab in the Component Options. This is meant only for very advanced users who create their own plugin to manage the form submission and replies.

Huh? I already said it's not enabled:

Dear Yosh,

I'm sorry to misread your reply. A sick 8-month-old baby at home and lack of sleep do these things.

Can you enable system debug and set error reporting to the maximum in Joomla Global configuration and submit the form again? Sometimes you might get a more detailed error message.

Is the

Hi Douglas,

I've done that but unfortunately no new error, also no new error logs. This is all I still get:

Just wanted to provide an update here. The support has been awesome and resolved this issue, apparently due to 2 things:
1. Something missing in the upgrade script from the J3 version of the component regarding HTML templates.
2. An issue with the PHP mail function, probably specific to my hosting provider. Switching to SMTP in the Joomla global configuration solved that issue.

I have one last question: where can I translated (what's the translation key?) of that error in my last screenshot? I can't seem to find the string in the com_contactenhanced.ini language file.

Dear Yosh,

I just confirmed that this error is not translated. I guess I didn't add it to the language file because it's not supposed to be shown in production. It should be translated either way. I'll create a translation string for it and will send you a new version on Sunday or Monday.

Have a blessed weekend.