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× Contact Enhanced is a contact component manager created to replace Joomla! core contacts component and add lots of advantages and new features (see Features ) and it offers many plugins and modules for several different purposes,
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Form suddenly not sending...

13 years 2 months ago #5092 by taghioff
Hi there

I am using the contact enhanced component at www.samstailor.biz/contact-sam

I have 2 issues. The first is the contact form sometimes not accepting Captcha Codes when it should, which I am dealing with by switching to ReCaptcha as recommended on earlier threads.

However, the form is still not sending correctly: It has suddenly stopped forwarding the form contents to the relevant email address, and what is more it stopped doing so before going over to ReCaptcha.

Any ideas what is happening here? :huh:

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13 years 2 months ago #5093 by douglas
Dear Taghioff,

That's odd.
1- Which version of Joomla and Contact Enhanced are you using?
2- This might be because your mail server's security rules might have been updated. This has been happening a lot lately.
Contact Enhanced uses Joomla framework and configuration to send emails, so if the Joomla core contact component works with your settings, so should Contact Enhanced.
Some Joomla installs will not work correctly with Sendmail or PHP Mailer because some mail servers require that unauthenticated emails must be sent from an email address @your-domain.com. It seems to be your case, even though it was working before. The mail server might have been upgraded or just the security related rules.

I always recommend to set the mailer to SMTP in the Joomla Global configuration. This will avoid many mail problems, including your contact message be marked as SPAM.
Go to Global Configuration and set these options below accordingly to your server. If you are unsure how to do it, please contact your webhost provider and he will be able to give you these informations.
Mailer: SMTP Server
SMTP Authentication:
SMTP Security:
SMTP Port:
SMTP Username:
SMTP Password:
SMTP Host:

All the best,

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