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Just get spinning 'processing' icon

12 years 11 months ago #6386 by iankearns
can send mail through designated mailserver but when using AJAX CONTACT I just get the spinning wheel graphic which indicates that the form is processing or sending but this just hangs
any ideas?
Attachments:

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12 years 11 months ago #6387 by douglas
Dear Ian,

I need to take a look at the live form in order to find out what's happening.
Can you please provide a direct link?

Regards,

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12 years 11 months ago #6388 by iankearns
Is there a way to PM it to you rather than post the URL on a public forum?

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12 years 11 months ago #6389 by douglas
Dear Ian,

Please use the Support -> Contact form;

Regards,

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12 years 11 months ago #6392 by douglas
Dear Ian,

Using Firebug <getfirebug.com> I found out that there is an Internal Server Error (500) on this page:
[your site]/modules/mod_ajax_contact/ajax.php

This is usually related to permission issues, Please contact your web hosting provider in order to find out exactly what's wrong.

Best regards,

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12 years 11 months ago #6394 by iankearns
I can amend the permissions on that page. Can you please advise what they should be

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12 years 11 months ago #6395 by douglas
Dear Ian,

It really depends on your server's configuration. Some require 777, others 755 or 644.

I advised you to contact your web hosting because the 500 errors also add an entry to the server's log file, which helps the administrator to understand exactly what's wrong, because the 500 errors not always are file/folder permission problems.

Best regards,

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12 years 11 months ago #6435 by iankearns
Thank you, issue has been resolved by hosting provider

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