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Every time that you post a problem, PLEASE add the Joomla and the extension's versions and revisions (for example: Joomla 3.3.6, Contact Enhanced 3.3.5), PHP version and Server's Operating System. If you only manage only one site it is easier if you edit your profile and just add that information to your signature. Don't forget to add a detailed description of the problem. If possible, write down all steps to simulate the problem.

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  3. Ideal Joomla Extensions
  5. Component: Contact Enhanced
  7. Error Message: Mail failure - malformed recipient address
× Contact Enhanced is a contact component manager created to replace Joomla! core contacts component and add lots of advantages and new features (see Features ) and it offers many plugins and modules for several different purposes,
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Error Message: Mail failure - malformed recipient address

12 years 10 months ago #7046 by drummerjoe
Whenever a website visitor fills out our form, the e-mail comes through fine, but we get another e-mail that has "Mail failure - malformed recipient address" as the subject, and this as the body:

"A message that you sent contained one or more recipient addresses that were
incorrectly constructed:

- Use Default -: missing or malformed local part (expected word or "<")

This address has been ignored. The other addresses in the message were
syntactically valid and have been passed on for an attempt at delivery.
This is a copy of your message, including all the headers.
"


and then it shows the body of the contact email.

How do we fix this?

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12 years 10 months ago #7048 by douglas
Dear Joe,

I don't think that message has been sent by Contact Enhanced. It seems to be sent by your mail server.

One of the emails entered seems to be wrong and your server is notifying you. If it is not the contact or the user's email it might be the Blind Copy. Do you have a blind copy (BCC) set up?

Best regards,

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12 years 10 months ago #7096 by drummerjoe
You're right, it isn't being sent by Contact Enhanced - it is being sent by my server because it is saying there is something wrong with it when it tries to send an e-mail. I don't have a bcc set up, I just have it sending to one e-mail address, i.e. the "to" address.

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12 years 10 months ago #7097 by douglas
Dear Joe,

Can you provide an administrator account so I can take a closer look?

You can send the login details using the Support -> Contact form.
I'm very careful, but before you do that, please create a full backup in order to be on the safe site.

All the best,

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  1. Forum
  3. Ideal Joomla Extensions
  5. Component: Contact Enhanced
  7. Error Message: Mail failure - malformed recipient address
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