Not sending

HI there,

I just realised my email form hasn't been sending for at least a week. It was working 100% for a few months and not sure why it stopped. I think I remember doing some upgrade? Everything looks fine on the front end and don't know what has changed on the back end?

www.newtoneentertainment.com.au/contact-us

Cheers,
Matthew.

Dear Matthew,

As you said everything seems to be working correctly on the front-end.

Some mail servers require that unauthenticated emails must be sent from an email address @your-domain.com < your-domain.com/ > .

I always recommend to set the mailer to SMTP in the Joomla Global configuration. This will avoid many mail problems with unauthenticated emails. Some email programs sends unauthenticated emails directly to the SPAM folder, so your users will never get it.
Go to Global Configuration and set these options below accordingly to your server. If you are unsure how to do it, please contact your web host provider and he will be able to give you these informations.
Mailer: SMTP Server
SMTP Authentication:
SMTP Security:
SMTP Port:
SMTP Username:
SMTP Password:
SMTP Host:

If you have any further question, please do not hesitate to ask.

Best regards,

Thanks for that I have asked my server guy for that info.

Weird thing is it was working fine up to about 2 weeks ago. I think I updated the version of the contact module?? Does that sound right? I'm not sure but something has been done that has made it stopped working..

All I have done lately is update SEF404 and update content..

Dear Matthew,

This does not seem to be related to software (Joomla Extensions), because it is sending the copy message. I believe the web hosting has either updated the mail server or changed it's configuration.

Sincere regards,

Hello,

I am in contact with my web host and they say:

Hi,

I've already checked your SMTP settings and they are correctly set, the issue is not at our end as
the message is leaving our system and being accepted by google according to our logs

Regards,
Matt Harlum

The issue is that even when I send a email and put a "send me a copy" I don't receive the copy. I've tried changing the recipient to a email not even on my gmail domain (newtoneentertainment.com.au) so I'm a bit lost.

Any help would be appreciated!

Dear Matthew,

That's odd...
I've just submitted the form and I got the copy message. I just replied to it so you could see it working.

Can you try again?

Best regards,

Hi Douglas!

Seems I have worked out the problem with gmail spam.

I changed the subject of the message to "Website Enquirey" but realise now it is catching messages with that static subject. I have changed it back to the unique subject with the % parameters to help bypass the spam filters.. We will see how it goes! I had the mail go to a secondary email account and forward which was hard to track but I've now just got it running straight to my personal inbox so I can keep track easier.

Thanks for your help

Dear Matthew,

I'm glad you found out the issue. Specially because it was not due to an Ajax Contact malfunction.

All the best,