500 - Layout "contacts" not found

Hi,

I'm wondering if you can help me with this.

I'm pretty sure this error: "500 - Layout "contacts" not found" is related to my existing template.

If I change overall templates the form works fine.

But when I use my primary template I get this error.

I suspect there is something missing in my existing template.

By chance, do you know what this might be and where I might look for solving this issue.

I get this error when the form goes to the Thank you page.

Thanks for your help!
Sage

Dear Sage,

That's odd.
Which Contact Enhanced version are you using?
If you are not using the latest verion, please download it from here:
ideal.fok.com.br/purchase-and-...-extensions.html?tpl=purchases

Can you please provide an URL so I can take a look at it?

Best regards,

Thanks for your crazy quick response.

I just installed the newest versions you linked to.

But I'm still getting the same error.

You'll see it when you fill out this form:
www.sagerock.com/contact-us/18-sagerock-team/2-sales

I'm quite sure it's something I'm missing in my existing template. But I can't figure it out.

Thanks!
Sage

Dear Sage,

Well, I didn't get that message when I submitted the form, however I did notice a Javascript error.

Contact Enhanced uses MooTools to validate the form, some effects and to perform some AJAX calls (depending on which custom field you are using);

MooTools is the Joomla default javascript library, therefore most templates use MooTools for their fancy things such as menus and slideshows; Your template or other extensions (modules, plugins, components) shouldn't use another javascript library other than MooTools, however if it does use another library such as JQuery it might be incompatible with many MooTools based scripts;

Solution:
Your template is adding JQuery Javascript Library. Some commercial templates that use JQuery have the option to disable it;.
JQuery can be used with MooTools, as long as the developer follows JQuery guidelines. You might want to suggest this feature to the template's developer:
docs.jquery.com/Using_jQuery_with_Other_Libraries

Advice:
Always choose extensions that are 100% compatible with Joomla Framework;
Do not use JQuery in Joomla based websites, this way you will avoid incompatibilities and will load less javascript, therefore your website will load faster.

I usually recommend RocketTheme or JoomlArt template clubs.

Kind regards,

Thanks again for your help. I got your form submission.
But I'll look into what you've suggested here.

Thanks again.
Sage