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FAQ ordering problem

14 years 6 months ago #1344 by kurto
I set up the FAQ September 14.
I came back today to add a new Question.

No matter what I do the new question is always first.
o I change the ordering to Oldest First and the new one is still first.
o I change the ordering to Alphabetical (the new one is in the middle) and it is still first. The rest don't change either.

I set the order I want in the Article Manager, and hit the little Save icon.

I go to the Menu Item (FAQ)> Advanced Parameter > Category Order and set it to any of the 4 options and nothing changes.
Same for the Primary Order as well.

I tried the Custom slider, but no change.

Am I missing something?
Is there something else to adjust?
How do I fix the ordering?

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14 years 6 months ago #1345 by douglas
Dear Kurt,

I've just tested, using the latest version, and it worked correctly.
Do you have cache enabled? Try cleaning your system's cache.

You are also advised to upgrade to the latest version. Please go to ideal.fok.com.br/purchase-download.html and follow the instructions to download the newest version available.

Regards,

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14 years 3 months ago #1705 by donkeymusic
Hello

sorry to reopen this thread but i am having a similar problem and have the latest version, my ordering of questions is no taking effect when checking the site and having cleared chaced files.

Any suggestions?

Thanks

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14 years 3 months ago #1709 by douglas
Dear Carlo,

Have you modified the ordering options in the menu parameters?

Best regards,

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14 years 3 months ago #1712 by donkeymusic
i have and tried and tested all possible options

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14 years 3 months ago #1714 by douglas
Carlo,

Can you send me administrator credentials to your website so I can take a look?

Please use the Support contact form.

Kind regards,

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14 years 3 months ago #1715 by donkeymusic
cant see any option to pm you with details

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14 years 3 months ago #1716 by douglas
Carlo,

Please use the Support contact form (Support -> Email support Questions).

Regards,

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14 years 3 months ago #1717 by donkeymusic
sorry for sloe response but i have now sent a request if you can help it would be great, thanks

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14 years 3 months ago #1718 by douglas
Dear Carlo,

I've just tested and it is working correctly.

If you want to display the ordering as it is displayed in the Article Manager set the Menu Advanced Parameter Category Order to No and Primary Order to Order;

Kind Regards,

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14 years 3 months ago #1719 by donkeymusic
thanks for your help, not sure why it wasnt working before

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14 years 1 month ago #2240 by katarzyna
Hi,

I have to revive this thread. Regardless of settings, FAQ articles are always ordered by id (desc).
I have tried every possible combination. None works. My site uses many languages. Is possible that MooFAQ interfere with JoomFish somehow? For now articles in MooFAQ are not translated. Any thoughts?

thanks in advance
K.

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