Support Forum

Every time that you post a problem, PLEASE add the Joomla and the extension's versions and revisions (for example: Joomla 3.3.6, Contact Enhanced 3.3.5), PHP version and Server's Operating System. If you only manage only one site it is easier if you edit your profile and just add that information to your signature. Don't forget to add a detailed description of the problem. If possible, write down all steps to simulate the problem.

Before submitting a new post, PLEASE make sure you are running the latest version, test in different browsers (IE, FF, Chrome,..) and clear Joomla and browser's cache after every change you make.

Also, most questions are already answered in our FAQ and in iFAQ and Contact Enhanced documentation pages.

× Ideal Related Articles (iRelated) displays related articles to Joomla articles. Quickly increase your readers' engagement with your articles by adding Ideal Related Articles inside your content.

Product Page

related articles ignoring manual settings

1 month 3 days ago #27396 by crimescene
We have an article that we want just one related article to show on but each time we set the single article -- two more eventually get added after a week or so.

Other articles are set to show two related articles and just two show as expected. And others are set to show three related articles and the correct three show as expected.

What are we doing wrong?

Ive got a screen shot of the admin showing three articles. Two have 2 related articles as set and one has 3 related articles when it should have 1

Ive also added a screenshot of the manual settings we used.
Attachments:

Please Log in or Create an account to join the conversation.

1 month 2 days ago #27398 by support
Hello,

Thank you for reaching out with your question.

It appears that you may have assigned the article in question as a related article for another article. This is why you are seeing more articles being added over time.

Ideal Related Articles has a convenient feature that automatically synchronizes related articles. So, when you designate Article C as a related article of Article A, Article A will also be added to Article C. This feature is designed to save you the effort of synchronizing the related articles.

If you have any further questions or need assistance with any other aspect, please feel free to ask. I'm here to help!

Best regards,

Please Log in or Create an account to join the conversation.

1 month 2 days ago #27399 by crimescene
The convenient feature is breaking the functionality for us.

Can we turn this off in any form? Perhaps through a customization of the software that we would pay for?

Please Log in or Create an account to join the conversation.

1 month 1 day ago #27404 by support
I'll send a message to your email address to continue our conversation privately.

Please Log in or Create an account to join the conversation.

Powered by Kunena Forum

Copyright © 2018 IdealExtensions.com. All Rights Reserved.

This site is not affiliated with or endorsed by the Joomla!™ Project. It is not supported or warranted by the Joomla!™ Project or Open Source Matters™. The Joomla!™ logo is used under a limited license granted by Open Source Matters™, the trademark holder in the United States and other countries.
We may collect your IP address and your browser's User Agent string while using our site for security reasons and deriving aggregate information (analytics). This information is retained for a minimum of 1 and a maximum of 24 months.
Feedback